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Return to shopRefund & Return Policy
At Auto Lift Supplies, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help you with a straightforward return and refund process.
📅 30-Day Return Window
We offer a 30-day return policy. You have 30 calendar days from the date your package is delivered to request a return.
To be eligible for a return, your item must meet the following conditions:
- Must be in the same condition as received: unused, uninstalled, and free of damage.
- Must be in the original packaging with all included parts, hardware, manuals, and accessories.
- Must be accompanied by a proof of purchase or receipt.
📦 How to Initiate a Return
- Contact our support team at contact@autoliftsupplies.us with your order number and reason for return.
- Once approved, you will receive clear return instructions and authorization.
- Ship the item back to our physical location address listed below:
Auto Lift Supplies
1201A Sheffler Dr
Chambersburg, PA 17201
United States
Note: Items sent back to us without prior return authorization will not be accepted.
🚚 Return Shipping Costs & Fees
| Reason for Return | Return Shipping Cost | Restocking Fee |
|---|---|---|
| Damaged, Defective, or Wrong Item | $0.00 (Covered by Auto Lift Supplies) | $0.00 (No fee) |
| Customer Remorse (Change of mind, ordered wrong item) | Customer Responsibility | $0.00 (No fee) |
💳 Refund Process & Timeline
- Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 5–7 business days.
- Please note that processing times may vary depending on your card issuer or banking institution.
🔄 Exchanges
The fastest way to exchange an item is to return the original item following the procedure above. Once the return is accepted, you can make a separate purchase for the new item.
⚠️ Non-Returnable Items
- Custom or special-order products.
- Items marked as “Final Sale” at checkout.
- Gift cards.
📞 Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our support team:
- Email: contact@autoliftsupplies.us
- Phone: +1 (445) 301-1133
- Business Address: 1201A Sheffler Dr, Chambersburg, PA 17201, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST