Shipping Policy
At Auto Lift Supplies, we ensure that your orders are processed quickly and delivered safely. Please review our complete shipping information below.
📦 Shipping Destinations
Currently, we exclusively ship within the United States (excluding U.S. territories and military bases unless specified at checkout).
⏳ Order Processing & Handling
- Order Cut-off Time: 05:00 PM (EST – Eastern Standard Time)
- Handling Time: 1–2 business days (Monday – Friday)
- Orders placed after 05:00 PM EST or on weekends/holidays will be processed on the following business day.
đźšš Delivery Timeline & Shipping Costs
We offer three flexible shipping options at checkout:
| Shipping Option | Cost | Transit Time | Total Delivery Time |
|---|---|---|---|
| Free Shipping | $0.00 | 5–8 business days | 6–10 business days |
| Express Shipping | $299.00 | 3–4 business days | 4–6 business days |
| Express Shipping + Installation Service | $599.00 | 3–4 business days | 4–6 business days |
Note: Delivery timelines are estimates and start from the day the order is shipped, not the purchase date. Unexpected delays may occur due to address verification, carrier delays, or severe weather.
📤 Shipment Confirmation & Tracking
- Once your order ships, you will receive a shipping confirmation email containing your tracking number.
- Tracking details typically become active within 24 hours of dispatch.
- Orders are shipped via trusted national carriers including UPS, USPS, DHL, or FedEx.
đź“… Operational Business Days
Our operational business days for handling and fulfillment are Monday through Friday (excluding federal holidays).
📦 Lost, Missing, or Delayed Shipments
If your package has not arrived within the estimated timeframe:
- First, check your tracking link or contact the carrier directly using your tracking ID.
- If the issue persists or tracking shows no movement, please contact us at contact@autoliftsupplies.us for assistance.
🏠Incorrect Address Policy
- Customers are responsible for providing an accurate and complete shipping address at checkout.
- If you need to correct an address, please contact us immediately within 24 hours of purchase at contact@autoliftsupplies.us or +1 (445) 301-1133.
- Once an order is en route or handed to the carrier, address changes cannot be made, and any re-shipping fees will be the customer’s responsibility.
❌ Order Cancellations
- Orders may be canceled within 24 hours of purchase by contacting our support team.
- Once an order has been shipped, it cannot be canceled. Please refer to our Return & Refund Policy to initiate a return upon receipt.
📦 Damaged Items in Transit
If your order arrives damaged:
- Contact us immediately within 48 hours of delivery at contact@autoliftsupplies.us.
- Provide your order number and clear photos/videos of the damaged item and packaging.
- We will review your claim and arrange a free replacement or full refund promptly.
đź“ž Contact Us
For any shipping-related questions or inquiries, reach out to our customer support team:
- Email: contact@autoliftsupplies.us
- Phone: +1 (445) 301-1133
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST